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Canadian Human Rights Commission

Website
https://www.chrc-ccdp.gc.ca/en

CHRC Entering the Digital Era with a Protected B/Drupal 8 Complaint System

Services: Online complaint form architecture and build

The Canadian Human Rights Commission’s mandate is to ensure that Canadians know about their rights under the Canadian Human Rights Act and to submit a complaint if they believe their rights have been infringed on.

Project summary: Historically, if someone wanted to submit a complaint to the CHRC, it had to be done via Fax or over the phone. Naturally in this digital age, the CHRC saw a great opportunity to automate the process by putting their secure complaint form online.

Drupal Bliss’ Impact: The CHRC engaged Drupal Bliss because of their extensive knowledge of Drupal and MS Dynamics, which was a component of the backend system. The team architected and implemented the entire online complaint system, being mindful of complying with the Government of Canada’s security and privacy requirements, TBS’ web standards and the need to comply with TBS’ WCAG 2.0 standards.

Result: The secure CHRC complaint form was successfully launched and quickly became the main channel for receiving complaints. The CHRC is now crafting the requirements for a 2nd phase in which clients will have their own portal environment to see the processes of their complaint.